Artificial intelligence in service industries : customers' assessment of service production and resilient service operations

Marcello M. Mariani and Matteo Borghi

Year of publication:	2024
Authors:	Mariani, Marcello M. ; Borghi, Matteo
Subject:	Artificial intelligence \| customer satisfaction \| online reviews \| resilience \| service operations \| service robots \| Künstliche Intelligenz \| Dienstleistungssektor \| Service industry \| Kundenzufriedenheit \| Customer satisfaction \| Dienstleistungsqualität \| Service quality \| Kundenservice \| Customer service \| Roboter \| Robot \| Dienstleistungsmanagement \| Service management \| Beziehungsmarketing \| Relationship marketing

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