Asking your phone or a frontline employee? : the influence of in-store information source on choice overload, responsibility, and confidence among young consumers
Tobias Schaefers, Andreas Kessenbrock, Gerrit Cziehso, Monika Kukar-Kinney
| Year of publication: |
2023
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|---|---|
| Authors: | Schäfers, Tobias ; Keßenbrock, Andreas ; Cziehso, Gerrit ; Kukar-Kinney, Monika |
| Subject: | choice confidence | frontline employee | in-store information source | information search | overload | responsibility | young consumers | Konsumentenverhalten | Consumer behaviour | Informationsverhalten | Information behaviour | Jugendliche | Youth | Vertrauen | Confidence | Einzelhandel | Retail trade | Kundenzufriedenheit | Customer satisfaction |
freely available
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1002/mar.21861 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014338331