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Customer-driven management models for choiceless clientele? : business process reengineering in a California welfare agency
Esbenshade, Jill, (2016)
Examining the process of performance measurement system design and implementation in two Italian public service organizations
Bracci, Enrico, (2017)
Zarządzanie usługami społecznymi : studium partnerstw publiczno-społecznych
Fra̢czkiewicz-Wronka, Aldona, (2014)
Antecedents or processes? : determinants of perceived effectiveness of interorganizational collaborations for public service delivery
Chen, Bin, (2010)
Administering services and managing contracts : the dual role of government human services officials
Krauskopf, Jack, (2010)
The effectiveness of nonprofit lead-organization networks for social service delivery