Assessing pet industry in Korea using service quality improvement gap model
Hae-Geun Song (College of Business Administration, Dongguk University, Seoul, Korea), Sung-Uk Lim (Department of Industrial & Management Engineering, Daejin University, Pocheon, Korea)
| Year of publication: |
2015
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|---|---|
| Authors: | Song, Hae-Geun ; Lim, Sung-Uk |
| Published in: |
International journal of technology, policy and management : IJTPM. - Olney, Bucks. : Inderscience Enterprises, ISSN 1468-4322, ZDB-ID 2113290-2. - Vol. 15.2015, 1, p. 2-20
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| Subject: | pet industry | SERVQUAL | SERVPERF | service profit chain | employee satisfaction | SQI gap model | service quality improvement | service quality attributes | improvement priority | gap analysis | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Arbeitszufriedenheit | Job satisfaction | Südkorea | South Korea |