Assessing service quality and the perceptual difference between employees and patients of public hospitals in a developing country

Ernest Afene Fiakpa and Thu-Huong Nguyen and Anona Armstrong

Year of publication:	2022
Authors:	Fiakpa, Ernest Afene ; Nguyen, Thu-Huong ; Armstrong, Anona
Subject:	Employee \| Employee satisfaction \| General hospital \| Health-care service quality \| Hospitals \| Measuring service quality and satisfaction \| Nigeria \| Patient satisfaction \| Public hospital \| Service quality perception \| Dienstleistungsqualität \| Service quality \| Krankenhaus \| Hospital \| Kundenzufriedenheit \| Customer satisfaction \| Patienten \| Patients \| Arbeitszufriedenheit \| Job satisfaction \| Gesundheitswesen \| Health care system \| Gesundheitsversorgung \| Health care \| Messung \| Measurement \| Krankenhausfinanzierung \| Hospital financing