Assessing service quality on the Web: evidence from business-to-consumer portals
| Year of publication: |
2003
|
|---|---|
| Authors: | Gounaris, Spiros ; Dimitriadis, Sergios |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 17.2003, 4-5, p. 529
|