Assessing the e-service quality of sellers in an industrial e-marketplace
Soonhong Min; Ming Zhou; Doyun Kim and Jayoung Kim
| Year of publication: |
2013
|
|---|---|
| Authors: | Min, Soonhong ; Zhou, Ming ; Kim, Doyun ; Kim, Jayoung |
| Published in: |
Journal of promotion management : JPM. - Binghamton, NY : Haworth Press, ISSN 1049-6491, ZDB-ID 1328445-9. - Vol. 19.2013, 5, p. 556-582
|
| Subject: | electronic service quality | industrial e-marketplace sellers | customer feedback data | qualitative research | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010233282