Assessing the human element in service personality formation: personality congruency and the Five Factor Model
| Year of publication: |
2005
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|---|---|
| Authors: | Harris, Eric G. ; Fleming, David E. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 19.2005, 4, p. 187-198
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