Assessing the risks of service failures based on ripple effects : a Bayesian network approach
Bomi Song; Changyong Lee; Yongtae Park
| Year of publication: |
2013
|
|---|---|
| Authors: | Song, Bomi ; Lee, Changyong ; Park, Yongtae |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 141.2013, 2, p. 493-504
|
| Subject: | Service engineering | Service failure analysis | Ripple effects | Bayesian network | Bayes-Statistik | Bayesian inference | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009729411