Assessment of e-government service quality : an emerging market perspective
Year of publication: |
2016
|
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Authors: | Sharma, Rajesh ; Jayasimha, K. R. |
Published in: |
The marketing review. - Helensburgh : Westburn Publ., ISSN 1469-347X, ZDB-ID 2039374-X. - Vol. 16.2016, 1, p. 63-78
|
Subject: | E-government | Emerging markets | Service quality | Service delivery | Information kiosks | Common service centres | M-government | Dienstleistungsqualität | E-Government | Schwellenländer | Emerging economies | Öffentliche Dienstleistung | Public services |
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