Assessment of the quality of the service perceived in specific contexts of management of a family business
Carla Martins Igreja, Bruno Barbosa Sousa, Tiago Silva and Cláudia Miranda Veloso
| Year of publication: |
2022
|
|---|---|
| Authors: | Igreja, Carla Martins ; Sousa, Bruno ; Silva, Tiago ; Veloso, Cláudia Miranda |
| Subject: | Familiar hotel business | Hospitality industry | Service quality | SERVQUAL | Wine tourism | Dienstleistungsqualität | Hotellerie | Hotel industry | Familienunternehmen | Family business | Gastgewerbe | Tourismuswirtschaft | Tourism industry | Weinbau | Wine industry | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JFBM-10-2021-0135 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013536326