Assessment of the Three-Column Format SERVQUAL
| Year of publication: |
2000
|
|---|---|
| Authors: | Caruana, Albert ; Ewing, Michael T. ; Ramaseshan, B. |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 1897731. - Vol. 49.2000, 1, p. 57-66
|