Assigning credit and blame : how delivery services affect restaurant EWOM
Year of publication: |
2024
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Authors: | Line, Nathaniel D. ; Hanks, Lydia ; Dogru, Tarik ; Lu, Lu |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier Science, ISSN 0278-4319, ZDB-ID 2027743-X. - Vol. 117.2024, Art.-No. 103644, p. 1-10
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Subject: | Attribution | EWOM | Intermediary | Online food delivery (OFD) | Restaurants | Theory | Gastronomie | Restaurant industry | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Online-Handel | Online retailing | Dienstleistungsqualität | Service quality |
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