Asymmetric effects, regulatory focus, and attribute satisfaction : mixed experimental evidence in airline overbooking recovery
Xiang Zhang; Rongqiu Chen
| Year of publication: |
2013
|
|---|---|
| Authors: | Zhang, Xiang ; Chen, Rongqiu |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 142.2013, 1, p. 27-36
|
| Subject: | Regulatory focus | Loss aversion | Kano model | Recovery satisfaction | Airline overbooking | Fluggesellschaft | Airline | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Experiment | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009732687