Asymmetrical impact of service attribute performance on consumer satisfaction : an asymmetric impact-attention-performance analysis
Mengqiang Pan, Nao Li, Xiankai Huang
| Year of publication: |
2022
|
|---|---|
| Authors: | Pan, Mengqiang ; Li, Nao ; Huang, Xiankai |
| Published in: |
Information technology & tourism. - New York, NY [u.a.] : Cognizant Communication, ISSN 1943-4294, ZDB-ID 2099258-0. - Vol. 24.2022, 2, p. 221-243
|
| Subject: | Aspect-based sentiment classification | Asymmetrical influence | Online reviews | Three-factor theory | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Virales Marketing | Viral marketing | Emotion | Online-Handel | Online retailing |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s40558-022-00226-9 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013433711