Audit unto others{hor_ellipsis}
My first encounter with a quality assurance auditor is reminiscent of an old Dodge commercial. You remember? The old sheriff, masked in mirrored sunglasses, paunch hanging over his gun belt, prophesying, ``You`re in a heap o` trouble boy!`` Well, my auditor could have been kin to the sheriff; they had the same posture, attitude, and mirrored sunglasses. Plus, my auditor wore a black leather vest and sported a ``Buffalo Bill`` goatee. While certainly memorable, both gentlemen were far from pleasant. I`m fairly certain that the compliance auditor of old deserved this perceived association with his law enforcement counterpart. Both believed in enforcing the letter of the law, or their interpretations of it. Neither seemed capable of exercising interpretive powers, but instead relied on winning through intimidation, possibly with an eye toward claiming some version of a monthly Quota Award. Is the auditor of today any better perceived? Because this ``first encounter of the worst kind`` made a lasting impression on me, I have dedicated considerable time and effort trying to avoid being perceived as another sheriff when I conduct audits. In my auditing career, I am determined to capitalize on each opportunity to turn negative situations, as experienced by the auditee, into meaningful opportunities for improved performance. I want to treat the auditee the way I want to be treated when I am being audited. (author)
Year of publication: |
2008-06-19
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Authors: | Maday, J.H. Jr. |
Subject: | general and miscellaneous//mathematics, computing, and information science | AUDITS | LABOR RELATIONS | QUALITY ASSURANCE | MANAGEMENT | PERSONNEL | COOPERATION |
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