Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Soona Park, Xinran Lehto
| Year of publication: |
2022
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|---|---|
| Authors: | Park, Soona ; Lehto, Xinran Y. |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 104.2022, p. 1-11
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| Subject: | Attribution theory | Restaurant service automation | Restaurant service design | Self-serving bias | Semi-automation service | Service failure | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Automatisierung | Automation | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsinnovation | Service innovation | Dienstleistungsmanagement | Service management | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry | Beschwerdemanagement | Complaint management | Dienstleistung | Services |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2022.103217 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013255930