Average waiting time of customers in a new queue system with different classes
Youseef Alotaibi and Fei Liu
| Year of publication: |
2013
|
|---|---|
| Authors: | Alotaibi, Youseef ; Liu, Fei |
| Published in: |
Business process management journal. - Bingley : Emerald Group Publishing Limited, ISSN 1463-7154, ZDB-ID 1379961-7. - Vol. 19.2013, 1, p. 146-168
|
| Subject: | Customer differentiation | Change management | Numerical model | Priority queue | Business process modelling (BPM) | Business process engineering (BPR) | Process planning | Customer service management | Prozessmanagement | Business process management | Warteschlangentheorie | Queueing theory | Organisatorischer Wandel | Organizational change | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Workflow-Management-System | Workflow management system |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010203642