Average waiting time of customers in a new queue system with different classes
Year of publication: |
2013
|
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Authors: | Alotaibi, Youseef ; Liu, Fei |
Published in: |
Business process management journal. - Bingley : Emerald Group Publishing Limited, ISSN 1463-7154, ZDB-ID 1379961-7. - Vol. 19.2013, 1, p. 146-168
|
Subject: | Customer differentiation | Change management | Numerical model | Priority queue | Business process modelling (BPM) | Business process engineering (BPR) | Process planning | Customer service management | Prozessmanagement | Business process management | Warteschlangentheorie | Queueing theory | Organisatorischer Wandel | Organizational change | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Workflow-Management-System | Workflow management system |
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