Bank Service Quality (BSQ) Index: An indicator of service performance
| Year of publication: |
2011
|
|---|---|
| Authors: | Abdullah, Firdaus ; Suhaimi, Rosita ; Saban, Gluma ; Hamali, Jamil |
| Published in: |
International journal of quality & reliability management. - Bradford : Emerald, ISSN 0265-671X, ZDB-ID 517872. - Vol. 28.2011, 5 (24.5.), p. 542-556
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