Banking service quality provided by commercial banks and customer satisfaction : a structural equation modelling approaches
Main Naser Alolayyan, Sulieman Ibraheem Shelash Al-Hawary, Anber Abraheem Shlash Mohammad, Bahaà Abdul-Hafez Attallah Al-Nady
| Year of publication: |
2018
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|---|---|
| Authors: | Main, Naser Alolayyan ; Al-Hawary, Sulieman Ibraheem Shelash ; Anber Abraheem Shlash Mohammad ; Al-Nady, Bahaà Abdul-Hafez Attallah |
| Published in: |
International journal of productivity and quality management : IJPQM. - [Olney, Bucks] : Inderscience Enterprises, ISSN 1746-6474, ZDB-ID 2193376-5. - Vol. 24.2018, 4, p. 543-565
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| Subject: | service quality | customer satisfaction | commercial banks | Jordan | structural equation modelling | SEM | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Strukturgleichungsmodell | Structural equation model | Bank | Jordanien | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011924288