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Airport Business Excellence Model : a holistic performance management system
Paraschi, Elen Paraskevi, (2019)
Assessing performance variability of ground handlers to comply with airport quality standards
Patriacra, Riccardo, (2016)
Functional efficiency in airport terminals : a review on Overall and Stratified Service Quality
Thampan, Aromal, (2020)
The impact of liberalizing international aviation bilaterals : the case of the Northern German region
Gillen, David, (2001)
International Air Passenger Transport in the Future
Gillen, David, (2009)
Measuring the benefits and costs of alternative noise management strategies
Gillen, David, (2000)