Benchmarking of rail transport service performance through DEA for Indian railways
Mohita Gangwar Sharma, Roma Mitra Debnath, Richard Oloruntoba and Sachinder Mohan Sharma
| Year of publication: |
2016
|
|---|---|
| Authors: | Sharma, Mohita Gangwar ; Debnath, Roma Mitra ; Oloruntoba, Richard ; Sharma, Sachinder Mohan |
| Published in: |
The international journal of logistics management. - Bingley : Emerald Group Publishing Limited, ISSN 0957-4093, ZDB-ID 1034825-6. - Vol. 27.2016, 3, p. 629-649
|
| Subject: | Customer services quality | Asia | Transportation management | Dienstleistungsqualität | Service quality | Indien | India | Schienenverkehr | Railway transport | Benchmarking | Kundenservice | Customer service | Data-Envelopment-Analyse | Data envelopment analysis | Asien | Performance-Messung | Performance measurement | Bahnpolitik | Railway policy |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJLM-08-2014-0122 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011579278