Benchmarking the Management of Operations and Information Systems.

This e-book is designed to encourage researchers and practitioners in looking at ways that operations and information systems could be managed more effectively, and highlights in detail how improvement could be achieved. It comprises contributions from researchers in Australia, Finland, Hong Kong, UK and USA. The articles cover a broad range of contributions include performance measurement in knowledge work context, project risk management for concurrent engineering product development environment, IT-enhanced order and delivery process of Fast Moving Consumer Goods (FMCG) industry, ERP for Small and Medium-sized Enterprises (SMEs), the adoption of e-business and knowledge management in SMEs, predictive performance measurement system, less-than-truckload terminal operations in transportation industry, hierarchical model for responsive manufacturing, and benchmarking the performance of English Universities.