Benchmarks and citizen judgments of local government performance : findings from a survey experiment
Étienne Charbonneau and Gregg G. van Ryzin
| Year of publication: |
2015
|
|---|---|
| Authors: | Charbonneau, Étienne ; Van Ryzin, Gregg G. |
| Published in: |
Public management review. - Abingdon : Taylor & Francis, ISSN 1471-9037, ZDB-ID 2046437-X. - Vol. 17.2015, 2, p. 288-304
|
| Subject: | Performance reporting | citizen satisfaction | benchmarks | referents | transparency | Benchmarking | Kommunalverwaltung | Local government | Performance-Messung | Performance measurement | Bürgerbeteiligung | Public participation | Kundenzufriedenheit | Customer satisfaction | Vergleich | Comparison | Deutschland | Germany |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010504019