PAY AND BENEFITS - Research - Call centre rewards 2002 - Call centres have been forced to increase the pay rates of their junior staff in response to recruitment and retention pressures, finds a joint sector survey by IRS and the Call Centre Association
Year of publication:
2002
Published in:
IRS employment review. - London : Eclipse Publ. Ltd., ISSN 0143-8328, ZDB-ID 2107687X. - 2002, 760, p. 19-28