Best of HBR - The Balanced Scorecard: Measures That Drive Performance - Most managers agree that the old measurements of corporate performance don't match the new terms of competition. But what are the right yardsticks? Enter the balanced scorecard, which considers not only financial measures but also operational measures of customer satisfaction, internal processes, and an organization's ability ...
Year of publication: |
2005
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Authors: | Kaplan, Robert S. ; Norton, David P. |
Published in: |
Harvard business review : HBR. - Boston, Mass : Harvard Business School Publ. Corp, ISSN 0017-8012, ZDB-ID 23826. - 2005, p. 172-182
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