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Best practices in business process redesign: an overview and qualitative evaluation of successful redesign heuristics
Reijers, H. A., (2005)
Best practices in business process redesign: use and impact
Limam Mansar, S., (2007)
Special issue: Stochastic Operations Research - Articles - Analysis of discrete-time stochastic Petri nets
Aalst, W.M.P.van der, (2000)