Better than ever? : employee reactions to ethical failures in organizations, and the ethical recovery paradox
Marshall Schminke; James Caldwell; Maureen L. Ambrose; Sean R. McMahon
| Year of publication: |
2014
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|---|---|
| Authors: | Schminke, Marshall ; Caldwell, James ; Ambrose, Maureen L. ; McMahon, Sean R. |
| Published in: |
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology. - Amsterdam [u.a.] : Elsevier, ISSN 0749-5978, ZDB-ID 629198-3. - Vol. 123.2014, 2, p. 206-219
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| Subject: | Behavioral ethics | Ethical failure | Ethical recovery paradox | Service recovery paradox | Relationship repair | Unternehmensethik | Business ethics | Ethik | Ethics | Verhalten in Organisationen | Organizational behaviour | Wirtschaftsethik | Economic ethics | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010346028