Better user-developer communication in service development by collaborative physical modelling

Pia Helminen, Samuli Mäkinen, Mari Holopainen

Year of publication:	2016
Authors:	Helminen, Pia ; Mäkinen, Samuli ; Holopainen, Mari
Published in:	International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 23.2016, 2, p. 169-186
Subject:	service development \| user-developer communication \| physical representations \| collaborative physical modelling \| CPM \| user involvement \| service management \| Dienstleistung \| Services \| Modellierung \| Scientific modelling \| Kommunikation \| Communication \| Dienstleistungsmanagement \| Service management

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