Blaming me, blaming you! : the pendulum of blame in payday lending
Year of publication: |
2021
|
---|---|
Authors: | Brown, Jane ; Apostolidis, Chrysostomos ; Farquhar, Jillian Dawes |
Published in: |
Marketing theory. - Thousand Oaks, Calif. [u.a.] : Sage, ISSN 1741-301X, ZDB-ID 2072860-8. - Vol. 21.2021, 4, p. 517-538
|
Subject: | Blame attribution | consumer empowerment | counterfactual thinking | I-poems | negative service experiences | payday lending | Verbraucherkredit | Consumer credit | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality |
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