Blueprinting the service company: Managing service processes efficiently
| Year of publication: |
2004
|
|---|---|
| Authors: | Flie[ss], Sabine ; Kleinaltenkamp, Michael |
| Published in: |
Journal of Business Research. - Elsevier, ISSN 0148-2963. - Vol. 57.2004, 4, p. 392-404
|
| Publisher: |
Elsevier |