BPMN-VSM-based knowledge-work process analysis and improvement in police services : a case study
Felix Preshanth Santhiapillai and R.M. Chandima Ratnayake
| Year of publication: |
2024
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|---|---|
| Authors: | Santhiapillai, Felix Preshanth ; Ratnayake, R. M. Chandima |
| Published in: |
The international journal of productivity and performance management. - Bradford : Emerald, ISSN 1758-6658, ZDB-ID 2024364-9. - Vol. 73.2024, 7, p. 2116-2135
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| Subject: | Lean thinking | Police services | Knowledge work | Process mapping | Waste | Polizei | Police | Prozessmanagement | Business process management | Lean Management | Lean management | Wissensmanagement | Knowledge management | Dienstleistungsqualität | Service quality | Lean Production | Lean production | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJPPM-12-2022-0604 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015402740