BPR implementation process: an analysis of key success and failure factors

This paper provides a holistic view of the Business Process Re‐engineering (BPR) implementation process. It reviews the literature relating to the hard and soft factors that cause success and failure for BPR implementation, classifies these factors into subgroups, and identifies key factors of success and failure. Finally, it explains how these factors influence the process of BPR implementation.

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Year of publication:	1999
Authors:	Al‐Mashari, Majed ; Zairi, Mohamed
Published in:	Business Process Management Journal. - MCB UP Ltd, ISSN 1758-4116, ZDB-ID 2014421-0. - Vol. 5.1999, 1, p. 87-112
Publisher:	MCB UP Ltd
Subject:	BPR \| Implementation \| Process management \| Success

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Type of publication:	Article
Type of publication (narrower categories):	review
Language:	English
Other identifiers:	10.1108/14637159910249108 [DOI]
Source:	Other ZBW resources

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