Brand preference and its impacts on customer share of visits and word-of-mouth intention: an empirical study in the full-service restaurant segment
Year of publication: |
2011-10-06
|
---|---|
Authors: | Hwang, Jinsoo |
Publisher: |
Kansas State University |
Subject: | Service quality | Customer attitudes | Brand preference | Relative customer share of visits | Brand prestige | Word-of-mouth | Marketing |
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