Brent’s Total Quality Programme

Brent Council has been revolutionized over a period of four to five years, from a local authority characterized by scandal, incompetence and high taxation levels to one which has won awards and national recognition for quality services and quality performance. Records the change and examines the key element in the change process, Brent Council’s home‐grown total quality programme, with its emphasis on cascade training through quality facilitators.

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Year of publication:	1994
Authors:	Walker, John
Published in:	The TQM Magazine. - MCB UP Ltd, ISSN 1758-6887, ZDB-ID 2024492-7. - Vol. 6.1994, 4, p. 09-10
Publisher:	MCB UP Ltd
Subject:	Brent Council \| Organizational change \| Corporate culture \| public sector \| Quality programmes \| TQM \| training

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Type of publication:	Article
Type of publication (narrower categories):	case-report
Language:	English
Other identifiers:	10.1108/09544789410062704 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10015033354