Building a customer satisfaction system: Effective listening when the customer speaks
Year of publication: |
2003
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Authors: | Stein, Martin M. ; Bowen, Maurice |
Published in: |
Journal of organizational excellence : realizing the value of human capital. - New York, NY : Wiley, ISSN 1531-1864, ZDB-ID 20434170. - Vol. 22.2003, 3, p. 23-34
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Saved in:
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