Building e-loyalty for e-retailers : role of justice perception and consumer forgiveness
Fatma Özge Baruönü Latif and Aypar Uslu
| Year of publication: |
2019
|
|---|---|
| Authors: | Baruönü Latif, Fatma Özge ; Uslu, Aypar |
| Published in: |
Middle East journal of management : MEJM. - Genéve [u.a.] : Inderscience Enterprises, ISSN 2050-3636, ZDB-ID 2734434-4. - Vol. 6.2019, 3, p. 298-317
|
| Subject: | empathy | religious commitment | perceived fairness | justice | Turkey | e-retailer | online shopping | online retailer | Online-Handel | Online retailing | Gerechtigkeit | Justice | Türkei | Konsumentenverhalten | Consumer behaviour | Emotion | Wahrnehmung | Perception | Einzelhandel | Retail trade | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/MEJM.2019.098597 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012111745