Building Fluent Performance in a Customer Call Center
| Year of publication: |
2002
|
|---|---|
| Authors: | Binder, Carl ; Sweeney, Lee |
| Published in: |
Performance improvement / ispi ; International Society for Performance Improvement. - San Francisco, Calif : Wiley Periodicals, ISSN 0884-1985, ZDB-ID 14882899. - Vol. 41.2002, 2, p. 29-39
|