Building Quality Improvement Over the Long Run: Approaches, Results, and Lessons Learned From the PennDOT Experience
| Year of publication: |
2000
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|---|---|
| Authors: | Poister, Theodore H. ; Harris Jr, Richard H. |
| Published in: |
Public performance & management review. - Thousand Oaks, Calif. [u.a.] : Sage Publ., ISSN 1530-9576, ZDB-ID 20260520. - Vol. 24.2000, 2, p. 161-176
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