Business ICT Adoption and Open Access: The Example of SMEs at Industrial Parks in the Netherlands

Information and Communication Technologies (ICT) provide small- and medium-sized enterprises (SMEs) with an option to create and exploit strategic opportunities. Prior investment in ICT infrastructure can lead to follow-up decisions to adopt new ICT services, but there is no guarantee that SMEs will also use emerging strategic opportunities in adopting these services. In this context, the paper examines whether or not the adoption of advanced ICT infrastructure and advanced ICT services by SMEs has been inter-related and was depending on number of firm-specific, market-specific and location-specific factors. In contrast to previous studies, the focus is on the extent to which the adoption of ICT infrastructure and ICT services has been driven by expectations about open access by SMEs. Open access was conceptualized as expectations by these companies about cheaper prices in the future, better quality of service and more competition on the infrastructure. The research uses data from a survey undertaken among 247 SMEs on different industrial parks in the Netherlands in February 2011. The results of the analysis show that SMEs value open access factors very high with respect to their choice to opt for new ICT infrastructure and new ICT services.