Business process analytics : modeling, simulation, and design

Manuel Laguna and Johan Marklund

Introduction to business process design -- Data analytics and process improvement -- A framework for business process design projects -- Basic tools for process design -- Managing process flows -- Introduction to queuing modeling -- Introduction to simulation -- Modeling and simulating business processes with ExtendSim -- Input and output data analysis -- Prescriptive analytics for process performance -- Business process analytics.

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Alternative title:	Business process modeling, simulation and design
Year of publication:	2025 ; Fourth edition
Authors:	Laguna, Manuel ; Marklund, Johan
Publisher:	Boca Raton, FL : CRC Press
Subject:	Prozessmanagement \| Business process management \| Simulation \| Organisatorischer Wandel \| Organizational change \| Qualitätsmanagement \| Quality management \| Produktionswirtschaft \| Production management