Business process outsourcing - A mechanism to galvanize shareholder value

Over the past few years, business process outsourcing (BPO) has emerged as a powerful strategy too for optimizing and enhancing the operating results of organizations. The confluence of technology, globalization, labor arbitrage and quality, and cost pressures unleashed the fundamental drivers necessary for this transformation. Executives seeking value creation in their companies would do well to consider outsourcing noncore business processes. This paper will discuss the pros and cons of BPO and will further make the case that it would be prudent to consider undertaking this endeavor only after appropriate analysis and investigation.