Business process re‐engineering in the public sector: A case study

Business process re‐engineering can be a very effective tool for introducing cost‐effective changes into an organisation to the benefit of the organisation and its customers. The article reports on the introduction of “One Stop Shops” into a UK metropolitan local government organisation commenting on the success of the venture and the problems encountered in introducing a new competency based pay structure for front office staff.

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Year of publication:	2006
Authors:	Proctor, Tony ; Gray, Louise
Published in:	EuroMed Journal of Business. - Emerald Group Publishing Limited, ISSN 1758-888X, ZDB-ID 2455829-1. - Vol. 1.2006, 1, p. 84-97
Publisher:	Emerald Group Publishing Limited
Subject:	Business process re‐engineering \| One stop shop \| Competency‐based pay structure

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Type of publication:	Article
Type of publication (narrower categories):	case-report
Language:	English
Other identifiers:	10.1108/14502190610750117 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014729597