Call center delay announcement using a newsvendor-like performance criterion
Oualid Jouini; O. Zeynep Akşin; Fikri Karaesmen; M. Salah Aguir; Yves Dallery
| Year of publication: |
2015
|
|---|---|
| Authors: | Jouini, Oualid ; Akşin, Zeynep ; Karaesmen, Fikri ; Aguir, M. Salah ; Dallery, Yves |
| Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 1108460-1. - Vol. 24.2015, 4, p. 587-604
|
| Subject: | call center applications | real-time delay approximations | priority | simulation | newsvendor model | Callcenter | Call centre | Warteschlangentheorie | Queueing theory | Simulation | Lagerhaltungsmodell | Inventory model | Ankündigungseffekt | Announcement effect | Personaleinsatzplanung | Crew scheduling |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011282790