Call center performance enhancement using simulation and modeling
Jon Anton ; Vivek Bapat ; Bill Hall
| Year of publication: |
1999
|
|---|---|
| Authors: | Anton, Jon ; Bapat, Vivek ; Hall, Bill |
| Publisher: |
West Lafayette, Ind. : ICHOR Business Books |
| Subject: | Call Center | Leistungssteigerung | Simulation |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | IX, 134 S. : Ill., graph. Darst. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 1-55753-182-X |
| Classification: | Marketing ; Dienstleistungen: Sonstiges |
| Source: |
Persistent link: https://www.econbiz.de/10004552338