Call center satisfaction and customer retention in a co-branded service context
| Year of publication: |
2006
|
|---|---|
| Authors: | Keiningham, Timothy L. ; Aksoy, Lerzan ; Andreassen, Tor Wallin ; Cooil, Bruce ; Wahren, Barry J. |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 12163971. - Vol. 16.2006, 3, p. 269-289
|