Call centers with hyperexponential patience modeling
| Year of publication: |
2013
|
|---|---|
| Authors: | Roubos, Alex ; Jouini, Oualid |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 10925260. - Vol. 141.2013, 1, p. 307-315
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