Call centres, quality of work life and HRM practices: An in-house-outsourced comparison
| Year of publication: |
2009
|
|---|---|
| Authors: | Connell, Julia ; Hannif, Zeenobiyah |
| Published in: |
Employee relations. - Bradford : Emerald, ISSN 0142-5455, ZDB-ID 7173003. - Vol. 31.2009, 4-5, p. 363-381
|