Call-routing schemes for call-center outsourcing

by Noah Gans and Yong-Pin Zhou

Year of publication:	29 July 2005
Other Persons:	Gans, Noah (contributor) ; Zhou, Yong-Pin (contributor)
Institutions:	INSEAD-Wharton Alliance Center for Global Research & Development (contributor)
Publisher:	Fontainebleau : INSEAD
Subject:	Callcenter \| Call centre \| Outsourcing

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