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The next common sense : mastering corporate complexity through coherence
Lissack, Michael, (1999)
The power of simplicity : a management guide to cutting through the nonsense and doing things right
Trout, Jack, (1999)
The common sense manager : seven fundamentals and 38 ways to put them to work
Thomas, David, (1999)
But we are different : quality for the service sector
Macdonald, John, (1994)
Understanding business process re-engineering in a week
Macdonald, John, (1995)
TQM: does it always work?
Macdonald, John, (1993)